How We Pack Kimchi to Ensure It Stays Safe

- Package & Delivery Business days

Our Packing Process: Kimchi Delivery

1. Packages: Boxes

During the kimjang process, it was customary for households to prepare a couple of geun (a traditional Korean unit of weight) of pork, boiling it and setting it aside along with the tender yellow inner leaves of napa cabbage and seasoning.

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2. Protection: Bubble Wrap, Insulated Wraps, & Plastic Bags

Individual items are packed in separate plastic bags to prevent leakage through the air hole in the lid of the 450g container (valve sticker: This allows gases inside the packaging to be released naturally, helping to maintain the freshness and quality of the kimchi while also preventing the risk of the product bursting due to gases released from the kimchi).

Bubble air Wrap

Insulated Wrap

450g container in a plastic bag

Glass jar wrapped in bubble wrap and placed in a plastic bag

2kg, 5kg, and 10kg bags in a plastic bag

3. Control temperature: Dry ice packs and insulated wrap

We use FDA-approved ice packs to ensure the product remains at the proper temperature for up to 48 hours during transit, gradually returning to room temperature. In some locations, this can be extended to a maximum of 4 days to keep the kimchi cool

Shipping Business Days

Koreakimchi is delivered across Australia.

Metro Areas

• Melbourne Metro, Sydney Metro: 1-3 days
• Other Metro Areas: 2-4 days

Non-Metro Areas

• 3 to 7 days (Rural areas may take up to 7 days, depending on location)

Dispatch days

Delivery times vary depending on the destination. Please refer to the information below for general guidance:

• Monday: Orders placed before 11am are dispatched the same day.
• Tuesday: Orders placed before 11am are dispatched the same day (except orders with a delivery time of 4 days or more).
• Wednesday: Orders with a delivery time of 2 days or less are dispatched the same day.
• Thursday: Orders with a delivery time of 1 day are dispatched the same day.
• Friday, Saturday & Sunday: No dispatch.

Note:

After Wednesday, all orders from other states will be shipped the following Monday due to the shipping couriers' business days. Also, orders placed on Friday, Saturday, and Sunday will be dispatched the following Monday. 

Refund Policy

If there are any delivery delays or product issues during transit, we offer a full refund.

- Dispatch may be delayed depending on stock availability, and we will notify you in advance.
- Refunds are processed after the product is collected.

Frequently Asked Questions

• The bag is bloated; it seems like it’s going to explode.
• There are bubbles in the jar; is that normal?
• What happens if my kimchi arrives warm?

Our Answer!

Yes, It is a normal process and it should be safe to consume.
Kimchi is a fermented food, so it should remain safe to consume even if it's kept out of the fridge during delivery. Freshly local made kimchi is best left at room temperature for a day or two to enhance fermentation. The fermentation process creates a natural preservative environment, where beneficial bacteria (like lactobacillus) produce lactic acid. This acid inhibits the growth of harmful bacteria, allowing the kimchi to remain safe at room temperature for a certain period. However, it’s important to refrigerate the kimchi as soon as possible after receiving it to enjoy well-aged kimchi for an extended period.

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