Shipping policy

Still safe to ship kimchi?

Yes, we guarantee 💯

Kimchi is double-wrapped and packed with FDA-approved dry ice packs inside a chiller box.
We ship via trusted couriers across Australia. No cold freight is required because kimchi is naturally fermented and safe during delivery.
You may see a bloated bag or bubbles in the jar – this is normal and shows the healthy fermentation process.
If your kimchi does not arrive in good condition, we will replace or refund your order. Freshness guaranteed.

*we are unable to send orders to P.O. boxes at this time.

- Shipping Rates & Delivery Estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

🚚 Free Shipping Australia-Wide!

🚀 Need it fast? Next-Day Delivery (1–2 Days) – $16.50

1. Shipping Cost & Free Shipment

VIC

1. Melbourne: $5.50/Free: over $80

2. Victoria: $9.50 (The weight will be calculated including shipping materials)

3. Next-Day Delivery: $16.50
NSW

1. Metro: $8.00

2. NSW: $9.50(,The weight will be calculated including shipping materials)

3. Next-Day Delivery: $16.50

4. Free Delivery: on over $95

QLD

1. QLD Standard: $9.50(The weight will be calculated including shipping materials)

2. Next-Day Delivery: $16.50

3. Aus Express: Depending on The weight of Items.

4. Free Delivery: on over $95
SA, WA, TAS & NT

1. Next-Day Delivery : $16.50

2. Aus Express: Depending on The weight of Items.

4. Free Delivery: on over $95

2. Shipping Business Days

Local Delivery: 1-3 days
Next day Delivery: 1-2 days
Standard: 1-4 days (up to 20kg)

3. Dispatch days

Delivery times vary depending on the destination. Please refer to the information below for general guidance:

Monday: Orders placed before 11am are dispatched the same day.
Tuesday: Orders placed before 11am are dispatched the same day (except orders with a delivery time of 4 days or more).
Wednesday: Orders with a delivery time of 2 days or less are dispatched the same day.
Thursday: Orders with a delivery time of 1 day are dispatched the same day. ( Orders placed before 10am, only Victoria with Next day- delivery)
Friday: No dispatch.
Saturday & Sunday: No dispatch.

Note: After Wednesday, all orders from other states will be shipped the following Monday due to the shipping couriers' business days. Also, orders placed on Friday, Saturday, and Sunday will be dispatched the following Monday.

4. Click & Collect

We offer free pick up at our warehouse at U8, 153-155 Rooks road, Vermont 3133 during business hours Monday - Friday 9am - 5:00pm.

All orders need to be placed on online. When your order’s ready to collect we’ll send you an email. Only go to the store once you receive this ‘Ready to collect’ notification.

- Shipment Processing Times

All Orders are processed within 1-4 business days. Orders are not shipped or delivered on weekends or holidays. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or mobile.

Note: Bulk Kimchi (5kg & 10kg) made to order therefore, it might affect on the business days.

- Order Confirmation & Tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

-POSTAUS
-ARAMEX
-TNT
-STARTRACK

👉How we pack kimchi

Kimchi is double-wrapped in a secure plastic bag and packed with FDA-approved dry ice packs inside a chiller box to ensure freshness.

Don't worry 😉

Kimchi is shipped via regular couriers without cold freight, but it won’t spoil during delivery because it is a naturally fermented food.
You may notice the plastic bag swelling or bubbles forming in the jar – this is completely normal. During fermentation, beneficial lactic acid bacteria consume natural sugars in the vegetables and release carbon dioxide, which causes the bloating.