Refund & Return Policy

At Korean Foods P/L, we take great pride in the quality of our products and want you to be delighted with your purchase.

Damaged or Incorrect Items

If you receive a product that is damaged or does not match your order, please contact us within 14 days of receiving your order. Provide clear photos of the item so we can assess the issue. Where a mistake or damage during shipping has occurred, we will gladly offer you a replacement or refund.

Moldy Kimchi

If your kimchi arrives moldy or spoiled, we will accept a return or issue a refund/replacement. Please email us with photos as soon as possible so we can resolve the matter quickly.

Important Notes

• Please double-check your order before completing your purchase.

• We cannot take responsibility for issues related to incorrect delivery addresses, unopened packages, or change-of-mind returns.

• All concerns must be raised within 14 days from the date of receipt.

How to Request a Return or Refund

• Email us at support@koreakimchi.com.au with your order number and clear images of the issue.

• Our team will review your request and advise the next steps.

Thank you for choosing Korean Foods P/L. We are committed to ensuring your experience with us is smooth, fair, and enjoyable.