Shipping Policy

Since the COVID-19 health crisis, our couriers moved to ZERO contact deliveries. This means all deliveries will be send out with ATL (Authority to Leave). The Driver will the package in a safe place and a photo will be taken of the item at the door. Thank you for visiting and shopping at [WEBSITE_NAME]. The following terms and conditions constitute our Shipping Policy

- Shipment processing times

All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or mobile.

- Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

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- Order confirmation & tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

-POSTAUS: https://auspost.com.au/mypost/track/search
-ARAMEX: https://www.aramex.com/au/en/track/shipments
-TNT: https://www.tnt.com/express/en_au/site/shipping-tools/tracking.html
-COURIERPLEASE: https://www.couriersplease.com.au/tools-track?no=CPB1TWT3696561

- Packaging guideline for other states

Kimchi will be packed in a plastic bag, with dry ice packs (FDA-approved materials) added, and wrapped in insulated bubble wrap.

Kimchi will be sent via shipping couriers without a chiller. However, it won't spoil during delivery as kimchi is fermented food. You might notice that a plastic bag is bloated or there are bubbles in a jar. Kimchi undergoes fermentation as the beneficial lactic acid bacteria present in the vegetables consume sugars and produce gases, primarily carbon dioxide. This is a normal part of the fermentation process.

Frequently Asked Questions

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