koreakimchi
Shipping Policy
Since the COVID-19 health crisis, our couriers moved to ZERO contact deliveries. This means all deliveries will be send out with ATL (Authority to Leave). The Driver will the package in a safe place and a photo will be taken of the item at the door. Thank you for visiting and shopping at koreakimchi. The following terms and conditions constitute our Shipping Policy
*ALL EXPRESS POST WILL BE SENT ONLY MONDAY OR TUESDAY. - If you order from Tuesday afternoon ~ Sunday, you will get your order next week.
Shipping Rates & Delivery Estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
Shipping Cost & Free Shipment
- Melbourne-Shipment cost: from $7.50, Free on over $80
- VIC and Metro Area in NSW-Shipment cost: from $11.00, Free on over $120
- Other Metro Areas-Shipment cost: from $14, Free on over $120
- Rural area VIC & NSW-Shipment cost: from $14, Free on over $120
- Other Areas-Shipment cost: from $19, Free on over $160
Click & Collect
We offer free pick up at our warehouse at U8, 153-155 Rooks road, Vermont 3133 during business hours Monday - Friday 9am - 3:30pm.
All orders need to be placed on online. When your order’s ready to collect we’ll send you an email. Only go to the store once you receive this ‘Ready to collect’ notification.
- Shipment processing times
All Orders are processed within 1-4 business days. Orders are not shipped or delivered on weekends or holidays. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or mobile.
- Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
- Order confirmation & tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
-POSTAUS: https://auspost.com.au/mypost/track/search
-ARAMEX: https://www.aramex.com/au/en/track/shipments
-TNT: https://www.tnt.com/express/en_au/site/shipping-tools/tracking.html
-COURIERPLEASE: https://www.couriersplease.com.au/tools-track?no=CPB1TWT3696561
- Packaging guideline for other states
Kimchi will be packed in a plastic bag, with dry ice packs (FDA-approved materials) added, and wrapped in insulated bubble wrap.
*Note
Kimchi will be sent via shipping couriers without a chiller. However, it won't spoil during delivery as kimchi is fermented food. You might notice that a plastic bag is bloated or there are bubbles in a jar. Kimchi undergoes fermentation as the beneficial lactic acid bacteria present in the vegetables consume sugars and produce gases, primarily carbon dioxide. This is a normal part of the fermentation process.
Frequently Asked Questions
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