Shipping Policy

Delivery & Returns

 

*Updated 19th Feb. 2024: We apologize for the inconvenience. Please note that the minimum order price for free shipping will increase due to additional costs for shipping materials and production processes, effective from February 26th.

 

Local will be $80 for free shipping.

Other states will be from $120 for free shipping.

 

DELIVERY

Due to the COVID-19 health crisis, our couriers moved to ZERO contact deliveries. This means all deliveries will be send out with ATL (Authority to Leave). The Driver will the package in a safe place and a photo will be taken of the item at the door.

We apologies for any inconvenience this may cause. Please stay safe and healthy. The team at Korean Foods P/L are here to help you!

We are based in Melbourne and we deliver Australia Wide - No matter where you are!
    1.   CLICK & COLLECT

We offer free pick up at our warehouse at 11 Terracotta Drive, Blackburn, Vic 3130 during business hours Monday - Friday 9am - 5pm.

All orders need to be placed on online.

When your order’s ready to collect we’ll send you an email. Only go to the store once you receive this ‘Ready to collect’ notification

   2.   Local Delivery

    We offer delivery with our own Drivers for Melbourne Metro areas(Cold Express) or  for the rest of areas, it will be sent by the couriers. The Shipping fee will be displayed at check-out page.

    $7.50

    (Free on order $50 or over)

      Melbourne Metro/ Geelong / Bendigo

    $15.00

    (Free on order $109 or over)

      Country in Victoria / Metro in NSW

    $17.00

    (Free on order $109 or over)

      Adelaide Metro /ACT Metro

    $30.00

    (Free on order $160 or over)

      NSW regional

    $35.00 

    (Free on order $160 or over)

      QLD Metro / Gold coast

     

       3.   Express Post

    We use the express couriers for other states so we can keep the quality of the food in good way. The order would be delivered within 4 days. The Shipping fee will be displayed at check-out page. 

       4.   Return & Reschedule delivery 

    You might be requested to pay extra surcharge if the schedule for delivery is changed or returning the parcel. It would cost $23. 

       5.   As kimchi is fermentation food

    Our kimchi is fermented quicker than others as we do not add any preservatives which can extend the shelf life of kimchi by inhibiting the growth of spoilage microorganisms and pathogens however, Some preservatives, especially artificial ones, can raise health concerns. Also, it impacts beneficial bacteria. 

    - Note: Especially 2kg, 5kg and 10kg products are packed with plastic bag, If the bag containing kimchi is puffing up and looks like a balloon, it's likely due to the gases produced during the fermentation process. Kimchi undergoes fermentation as the beneficial lactic acid bacteria present in the vegetables consume sugars and produce gases, primarily carbon dioxide. This is a normal part of the fermentation process.